seeking for a job as IT Help Desk Technical Support to end user‏

A Help Desk Technical Support

Computer Hardware & Software

Islam Mohamed Ahmed Ahmed Arafa

Personal Information : Date of Birth:  19/07/1979 Cell Phone: (+2010)11873768 Egypt66@msn.com 35  Ahmed Maher and Elshaheed Atoat St, Port said ,Egypt 42111  Microsoft certified  9218939

Professional Summary:

       In the United States, I got the opportunity to enhance and improve my academic skills technically and personally. Getting a chance to study Computer Science in The United States gave me a priceless opportunity to learn Computer Science using the most advanced curriculums and techniques. It also helped me to become an effective team player; I became a highly trained, multi-cultured, hard working, self-motivated, reliable, skilled individual with practical engineering skills, management experience, and consulting methods gained through many years of practical work experience.

Objectives:

• A Help Desk Technical Support in a reputed organization , Providing first level technical support to end users. Including, computer software and hardware, networking, printing, emails, office applications and business applications. where I can utilize my knowledge and various skills.

Education:

·         A.S. Degree in General Technology, May 2010.

o   Associate Degree in General Technology Computer Science option.

o   Roane State Community College, Oak Ridge, TN. USA

o   GPA 3.93 out of  4.00.

·         Computer Science Certificate, May 2010.

o   Roane State Community College, Oak Ridge, TN. USA

·         Port Said Five Years Technical School diploma 1998 . 

o   Mechanical Engineering          .

o   Port Said, Egypt.

o   GPA  70%

·         Fulbright selection for the Community College International Development scholarship at Roane State Community College - Computer Science.  8-2009 to 8-2010.

Training Courses And Additional Educational Background :

• Certificate from Ministry of Communication/IT                       Information Technology
• Certificate from Cairo Governorate                                            Computer Maintenance
• Certificate from Egyptian General Survey Authority                 Guide Survey Works
• International Computer Driving License Certificate                                  (ICDL)

·         English Language Proficiency By AMEDEAST/Egypt

o   Seven months for total of 840 hours.

o   Passed with grade of Excellent.

·         TOEFL Training Course. AMEDEAST /Egypt

·         Microsoft Technology specialist windows ®7, configuration

·         Microsoft Technology specialist (MCTS)

·         Microsoft Certified IT Professional (MCITP)

·         Microsoft certified Solutions Associate (MCSA)
 

 Computer Science Classes At Roane State Community College, Oak Ridge, TN. USA

o   Visual Basic.net

o   Java I and II

o   Oracle PL/SQL

o   Computer Maintenance ( Hardware & Software )

o   Program Developing by Visual Basic

o   Unix  I

Experience :

1/12/2010 to date | Magic Shipping Agency

Port Said, Egypt

·         I’m working for  Magic Shipping Agency since I came back from America . I responsible with colleagues for  arrange sign on and sign off  clients' vessels' crew members .

·         Do banking in person,   transfer  money  to others Branches and deposit  clients' checks in Agency bank account. 

·         Update vessels' crew members' data in agency's database.

·         Help my colleagues when they face problems with their computers.

Osiatis IT Interventions

Maintenance computers and install particular software on CMA – CGM vessels as Osiatis company IT technician in cooperation with  Hayl Group Company.    

Jan-May 2010 | Advanced Technology Corporation.

Oak Ridge Tennessee, USA.

·         Have successfully completed six months of work experience in the use of the patented SSM Systems and ABI Software. The SSM System is used to nondestructively determine the mechanical properties of metallic components and samples. The SSM System, it is a computer-controlled, state-of-the-art universal testing machine provided solely by Advanced Technology Corporation.

2003 – 2008 | Owner Self Employed                         

Operator of  PIS Internet Café| Port Fouad , Port Said, Egypt

                  

·         Provided computer hardware and software in a café environment

·         Set up internet network and instructed customers on the use of various software modules

·         Provided an environment and instruction allowing children to interact with each other using computers and computer games

·         Managed all facets of day-to-day business

Civic/community/volunteer affiliations :

·         Teaching Arabic as a second language for international students at Roane State Community College, Oak Ridge. TN. USA.

·         Participate in a found rising to benefit CASA made and sale Egyptian dessert in Roane State Community College Oak Ridge Campus

Skills :

·         Proficient in English Writing, Listening, and Speaking.

·         Proficiency in research, accreditation, and revision.

·         Web Designer (HTML-Publisher-Java-FrontPage)                                       

·         Database Designer by using (Access – VB  'DAO and ADO'– SQL - Oracle)                                                                                                    

·         Proficient in Computer maintenance and troubleshooting.

·         High intensive leadership skills.

·         Proficiency in Educational and Teaching Skills.                                                                   

Special awards and honors :

·         Being Fulbright nominee for the Community College for International development (CCID).

Languages:

• Proficiency in English (Reading, Writing, and Speaking)
• Arabic (mother tongue)

Certificates And Recommendation Letters

عربي